What’s not expected can grow your business.
It might look like this: someone calls for a quick estimate but company policy is to request tons of preliminary information. But somehow you sense company policy isn’t going to appeal to this particular caller. What do you do?
Nervously you ballpark the project adding that “this is only off the top of my head” and the caller says, “I understand.”
Mistake? I don’t think so.
I’d go with your gut instinct and ballpark it. If we all try to fit everyone into our little corporate boxes we might just lose a really large opportunity with someone who doesn’t enjoy anyone’s box but his own.
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Tom Marin is an organizational consultant at MarketCues, a specialized firm he founded serving CEOs of companies focused on growth. He is the author of the book, RETHINK: An Inside Look At Smart Organizational Strategy, the architect of the SmartPlan360™ SaaS program that helps companies rethink foundational assumptions about alignment, integration, awareness and relevance. His consulting and coaching work spans four decades of serving senior leaders of private, public and nonprofit institutions. He produced the Rethink For A Change Workshop Series that has engaged leadership teams throughout the US. He holds Certificates in the DiSC Application Suite, Five Dysfunctions of a Team, ACT the Agile Model, and he is an accredited member of the national and international chapters of the Business Marketing Association. Tom received his Bachelor's in Social Science and Education from Northern Illinois University.